Suzi, hopefully it won't be too tough, but I know such things are surely not easy.
It took 2 and a half hours, LOL we were on the fast track. This is different cable/wiring from the previous company, it's fiber optic, different system. So now we have internet and phone with it. We don't have TV, yes we are strange, but you knew that
Each step took a while, it involved stringing a cable from the utility pole out front to the house, drilling a new hole in the foundation to get it into the basement, installing a HUGE box on the wall down there for the whole thing, it must be 12 x 16 x 4, at least. Then whatever he did inside, connecting everything. Also involved waiting time while the big box activated itself. I was half expecting it to bounce off the wall, once activated, LOL...but it behaved nicely, I am happy to report.
So the tech set up my laptop, but didn't do the desktop...they basically deal with wireless. For cable we are kind of on our own. DS talked me through getting DH's computer set up but it didn't work, sigh. So, this evening he talked DH through it again, a bit differently, and again it didn't work. But, aha, DS can access our router from his computer, and he did, and got it all straightened out...we are both 'on' now and both can print. The printer wouldn't recognize the new network, and our new IP address without some intervention (or introduction?).
DS will stop by later in the week and rename it all back to what we had before, the network that is.
Meanwhile I have caller ID and call waiting for the first time in my life. Those things were extra on the phone plan we had before and just weren't worth it to us. This plan, with all of that and the internet, will save us a good $50 a month between the two.
It is a new service in our neighborhood, has been around for some years now but not right here. Friends who have it like it, DS got it in his new house. Folks here are switching in droves. Time Warner has not made a squeak that I've heard, one might think they would be offering competitive rates to keep customers? Guess they have enough already...
So the Time Warner account is in DS's name, we never changed it when he moved out because it was just such a convoluted process to do so. He was fine with us keeping it that way so long as we paid the bill, which of course we do
We knew this new service was eventually coming, and figured we'd just wait and deal with it all then. So, DS will terminate the service, and I will deliver their box back to one of their stores.
Debbie, that amount of rain blows my mind as well, I simply cannot imagine why you all didn't just float away!