And assuming that your store has employees with any sense. My local Michaels is so bad now. The supervisors & managers are pretty clueless & poorly trained. We were there tonight. Hubby got me a $50 gift card for Christmas. He thought I haven't been buying there because I'm cheap. I am
, but the product mix is now so heavy on scrapbook or yarn craft, and I'm not into that. They've reduced their magazines; mostly magazines they carry here now are scrapbook, knit or crochet. Twice this year they have had Threads, 3 times Belle Armoire. Not once have they had any of the other magazines I used to buy there. It's been hard to spend there recently, not that I haven't been trying
Can I rant now? Thanks! No where is there a sign and it took 3 employees to determine that gift cards are final sale. I said that was absurd, Manager said "corporate policy", no apology, no nice-nice, no nothing. I said I would make sure my husband never spends another dime in there on me, and my friends won't as well. The manager? She shrugs her shoulder and turns her back on me without a single word!!!
I walked out with my useless $50 gift card. When I was in retail management, if I had treated a customer like that, I would have been looking for another job. I was dumbfounded.
Tuesday my Husband will be on the phone with the corporate office. He is amazing when he talks to customer service! They will probably send me another gift card when he is thru with them.
If they sold online, I'd use the card there. Instead, I'm driving across town to spend it at the other Michaels. These people don't get any more of my $$ in this store.
So yeah, you can use your coupon at Michaels, but why would you want to? Take the Michaels coupon and go to JoAnn.